The ServiceMaster Capture & Removal System

In an earlier posts we covered the advantages of going with an established company to provide janitorial services rather than hiring an self-employed worker. Today, however we would like to focus on one area: the implementation of cleaning standards and innovative techniques. For ServiceMaster, that means the Capture and Removal Cleaning System.®

What is this? Basically ServiceMaster has developed an entire approach to cleaning, which blends tested techniques and new technologies. That’s all nice to say, but what does it mean?

One way of looking at janitorial is simply based on the scope of work. For a hallway, this may include something like: the carpets are to be vacuum twice a week, edging to be wiped, and features to be cleaned. However that says little about the actual technique being applied. Presumably, if someone vacuums a carpet it should be clean, right? Well, not necessarily. The machine might not use a HEPA filter, or be rickety and just redistribute the dust. Wiping cloths may not be an appropriate type, or be used too long, resulting in the spread of dirt and/or other impurities. Really, there is an assumption that whomever is undertaking the cleaning is using the correct techniques, which might not occur with a self-employed cleaner. With a company like ServiceMaster, you get the guarantee of the best technique and tools being used to clean your building.

The Capture and Removal system uses four basic tools; patented microfiber cloth and dust wand, high filtration Backpack Vacuum, and our proprietary GreenFor cleaning products. The results are pretty impressive. Our vacuums for example, remove 99.9% of all particles smaller than one micron in size. The GreenFor cleaning line is designed to be very low environmental impact (no VOCs), but highly effective series of cleaning solutions. Combined they provide unrivalled cleaning quality, something not readily available to smaller competitors or our larger rivals.

The system was also designed to be efficient. That means our janitors must be trained to consistently apply these techniques and use the new tools to meet specific standards. When they do, cleaning takes less time, up to 25%. Now these are based on lab tests conducted by ServiceMaster head office and may be up for interpretation, but they indicate a constant effort to innovate and provide a higher level of service. Its something that we also do here, albeit at smaller scale, which shows up in our day to day work for you. Is that going to be the same for a self-employed cleaner?