From early on, our company showed an interest in innovation. Some of it was small, like devising new techniques for carpet cleaning using different products. Others were much broader, and affected the way our entire company did business.
These efforts were fostered by an emphasis on our staff members – this included creating a positive, inclusive and professional environment. People were encouraged people to speak their minds, take pride and ownership in their work, and also see the company as a place to grow. A large majority of our staff have worked with the us for over five years, with a significant number passing 10, 15 and even 20 years of service. This gave them the opportunity to find ways to do their job better and then have a receptive audience for those ideas.
Finally ServiceMaster Clean also started to employ new and creative ways of organizing our business. We were an early adopter of CRM and other digital management systems, but in 2013 we decided to utilize salesforce as a backbone for our sales, marketing and field management efforts. Furthermore we started adding operations and case management programs to better serve our customers. This, combined with our creative staff and committed to excellence is how we got to where we are today.