Customer Success with Janitorial Services
is based on……
Few services are as immediate and integral to a building’s operations as janitorial cleaning. Any issues immediately obvious – if a janitor misses a day’s work its immediately noticeable: trash cans overflow, floors show increasing soiling, smudges accumulate on windows, and so on. Thus Janitorial cleanings are an intimate part of a building’s operation, and for it to be successful, that requires trust between all of the stakeholders – the janitor/caretakers, residents, strata members, property managers, and ServiceMaster’s Clean office staff.
ServiceMaster Property Services’s focus is on building the best relationship possible between all parties. It begins right when a quote is requested – We assign an account manager who will design a cleaning program that is built to each building’s unique requirements. Our onboarding efforts ensure that all parties on the same page before we even start cleaning, with the same account manager guiding the process. Once we start operations, fortifying that relationship becomes key. We assign staff to a building permanently – so they build that integral knowledge of the location.
Our office staff, including supervisors and managers get to know locations and develop personal relationships with people on site. We build on this through the use of online systems such as Swept and Salesforce that provide regular inspections reports, service updates and a path of communication between all stakeholders.
Brought together, ServiceMaster provides unrivalled quality of service, at a reasonable price, based on building relationships with our customers and understanding their needs. Start on your path to a superior cleaning service today.
They assume the responsibility for:
- Human Resources
- Health, Safety & Liability
- Cleaning Products
- Attendance Monitoring
- Quality Control Inspection
- Light Bulb Management
- Work Order Management