September 18, 2012

Annual Project Agreement

At ServiceMaster Clean Residential we are always trying to improve on everything we do.  One of our key objectives is to make it easy & simple for Residential Strata Managers to work with us.  A part of this is introducing tools like our “ANNUAL PROJECT AGREEMENT”, which lessens the work load of the property managers by saving them time, and allowing them to plan budgets.  Here’s how it can help you.

Every year we follow up on the annual project work (window cleaning, gutter cleaning, dryer vent cleaning, etc.) performed the previous year to re-schedule it for this year.  Some buildings we have strong relationships with and we simply send over a notice for posting and the price is the same as the previous year.  This process is simple, easy for everyone involved, and the basis of our “Annual Project Agreement”.

Other strata managers need to seek approval or gather new quotes each time. This process often causes delays on relatively low cost and routine cleaning services.  When the building  previously gathered and compared quotes they could see if our pricing was competitive and provide value.  With the conditions that the strata was happy with the service during the last year(s) and the price is the same, wouldn’t it be easier to simply be notified of when the service is and be provided notices for posting?

To that end we have introduced our “Annual Project Agreement” on our quote forms.  It gives the strata the peace of mind knowing that they will get the same great service for the next 3 years at the same price.  To cancel this agreement at any time with no penalties or hassle, they only need to send in 30 days written notice.

To sign up your buildings for an Annual Project Agreement you will see the option on each quote.  It will look like the sample below. If you would to have a building we currently service for you sign up for an “Annual Project Agreement” let us know and we will send over the quote with the annual project agreement option on it.  Just check the box and we will contact you with dates in advance of the service to arrange the annual cleaning.

The “ANNUAL PROJECT AGREEMENT” is different from our “ANNUAL SERVICE AGREEMENTS” (link to etips) in that it is for one service only, and our “Annual Service Agreements” are for our a bundle of 3 or more services which then saves the building 7 % on their cleaning services.

OPTIONAL ANNUAL PROJECT AGREEMENT    

Strata Corporation pre-approves ServiceMaster Clean to perform the service annually.   The quoted price will not be increased for the next (3) three years.   30 days written notice is requested for changes or to cancel by either party. Ensures Project is completed every year.  Advance notice provided prior to booking.

 

June 18, 2012

Annual Service Agreement (ASG)

ASG LOGOWhat is an Annual Service Agreement (ASG)?

It is an agreement between the Strata Corporation and ServiceMaster Clean Residential to perform a variety of cleaning services throughout the year.  It is an ongoing agreement where the prices quoted are guaranteed for 3 years, and the strata is committing to having those services performed annually.  The services are scheduled in advance the following year, given priority booking.  It automatically continues unless the strata corporation provides 30 days written notice.

In return for committing to a schedule the strata receives 7 % savings on their regular maintenance items.  In order to be eligible for an ASG a strata must have no less than 3 services in their service calendar.

We keep our customers based on our performance and not a contract, ASG is still governed by this principle. An ASG makes it easier for all parties to work together and provides a frame work for the relationship.

This is what it looks like / worded:

Wording of an ASG

Please find attached the annual service agreement for (Name Of Strata).

Details are as follows:

  • Services scheduled as per  Service Calendar (notice provided for posting in advance)
  • 7 % discount applied to each service upon completion
  • Each service invoiced individually upon completion
  • In order to discontinue the schedule, strata corporation to provide 30 days written notice

Strata Corporation pre-approves ServiceMaster Clean Residential to perform the service(s) (in service calendar) annually.   The quoted price(s) will not be increased for the next (3) three years.   30 days written notice is requested for changes or to cancel.

This is a summary of the pros for all 3 parties involved:

(1. The Building 2. The Property Manager 3. The Service Provider)

  1. Pros For The Buildings
  • Save 7 % on their cleaning services
  • Annual services get done like clock work
  • Develop a relationship with a service provider instead of having someone different service the building every year. It is proven that if the same company and more specifically same technician service’s a site they will outperform “a one off service”.
  • If the property manager changes or the company changes the service to the building continues on schedule.
  • Serviced by a 25 year company and that specializes in Strata and Rental buildings
  • They are not committed for ever, if they wish to discontinue simply provide 30 days written notice
  1. Pros for The Property Manager (Time savings)
  • Does not need to seek approval from council for routine maintenance
  • Does not need to gather yearly quotes for cleaning services
  • They are provided a date in advance to service
  • They are “prompted” when it is time, and do not need to worry about forgetting about scheduling important maintenance
  1. Pros For The Service Provider
  • Saves a step with very busy property managers
  • Scheduled work for production in advance
  • Reduces Sale costs, time and need to follow up an annual basis
  • Eliminated the difficulties that can happen, new property manager, new strata council, new pm company.

In conclusion we keep our customers based on our performance and not a contract, ASG is still governed by this principle. An ASG makes it easier for all parties to work together and provides a frame work for the relationship.