Accumulation: A different way of thinking about janitorial cleaning

One of the ways to understand cleaning in residential buildings is accumulation. It is a catchall way to describe various types of filth that collects in any particular location. This could be dust, dirt, trash and oils. It can be seen in the edges of hallways, the handles of doors, on the surface of glass… in a word, everywhere. Accumulation always happens, but its rate is variable. A large building with over 2000 residents will see accumulation in the space of a few hours, as more people transit through any specific location. Accumulation in a small building with only 50 residents might take a few days, if not a week before it becomes evident. Obviously, different locations within a building will have different rates. That 2000+ person building may have over 2,000 people walking in and out of the lobby at peak periods; but the top floor’s hallway may have less than ten people walking in and out during the entire day.

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These factors should all go into devising a janitorial agreement. This really boils down into one question; how much accumulation are the residents and other stakeholders willing to accept? Less accumulation requires more frequent cleanings, which means more time for a janitor. Often larger buildings also have more space to clean as well; another draw on the cleaners’ time. Smaller buildings may be willing to see a bit more accumulation, particularly when they may have less resources to spend on a janitorial. Thus dealing with accumulation is always a balance between resources and expectations. Put another way, it requires identifying what the building residents desire and how their needs can be met by their resources. This is by no means a one time discussion either. The agreement may require adjustment to fully meet the client’s needs. Its just a different way to think about when considering your janitorial needs and how to meet them.

Who Is ServiceMaster?

“You guys are just a small outfit, right?”
Annual Revenues exceed $5.5 billion.
(But that’s not just the Burnaby office)

“If you don’t live it, you don’t believe it.”
Marion E. Wade.
Founder of ServiceMaster


ServiceMaster Quick Facts:

  • 1947, the original company is incorporated by Marion Wade, a former minor league baseball player
  • 1952, services expanded to include carpet cleaning
  • 1984, Fortune Magazine rates ServiceMaster #1 among the “Service 500”
  • 1998, Success Magazine names ServiceMaster the “#1 Best-Run Franchise Company in the Country”.
  • 1998, Financial Times ranks ServiceMaster the “Sixth Most Respected Company in The World”.
  • Present: ServiceMaster ranked #3, in “Top 5 In Its’ Industry” by Fortune 500

But what does that mean to YOU, in regards to dealing with

ServiceMaster Clean Residential?

  • You’re working with a locally owned company that draws upon the resources, research, and experience of a $5.5 billion dollar organization.
  • ServiceMaster holds us accountable for quality standards.
  • We’re also provided with cleansers and equipment that is researched, designed and available only to ServiceMaster operators, including the Green product line.


But Who Are You Guys At
ServiceMaster Clean Residential?

David Benoit is the owner and operator of the residential franchise servicing the GVRD.  His background is in business, and operating a successful company is his passion.  He purchased the Residential franchise – servicing stratas and property management companies and homeowners for building maintenance needs in 1998.  He cares about people, quality, and commitment to growth through excellence, which has grown this branch of ServiceMaster since he stepped in.

“If there’s a problem, we’ll always go back and see if we can fix it.  We’ll take care of it.”
David Benoit.

ServiceMaster Clean Residential in 2010 has grown again to service its customers even better:

  • Customer follow up and satisfaction program.
  • Addition of another carpet cleaning technician to keep up with demand
  • New Service: dryer vent cleaning with our exterior services division
  • High Rise Services: window cleaning, dryer vent cleaning, and caulking repair
  • Additional exterior crews added
  • New Office Location at #160 – 21900 Westminster Hwy, acting as central dispatch for the GVRD

Each division provides services from specialists.  For example, our carpet cleaners are trained, career technicians.  They don’t clean windows.  However, we do have window cleaning experts and other professional cleaners in their respective fields.

Everyone at SVM Clean Residential works to fulfill our simple mandate: “We’ll take care of it.”