Having Trouble Getting Quotes ?
I recently met with 55 customers and asked them about their current experiences in the Strata cleaning world. The most common stress point was the slow turn around on, or complete lack of, quotes.
We get it, it’s a different market with inflation and labour pressures. Part of our customer experience strategy is to work in real time and turn around quotes within days. We don’t always make that threshold, but we’re pretty good. Understanding our process for turning around quotes is useful for explaining where the issues are and how to navigate it successfully. We instantly enter every request in our system and track how many days until it is sent to the customer.